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June 22, 2006

Inside the House: Corkage Policies

You could probably get away with bringing these wines to a restaurant.Inside the House is a DCist feature offering an insider's view of fine dining issues by the hostess at a D.C. restaurant.

By DCist contributor Nadya S. Nikiforova

No restaurant custom may appear as vague to the infrequent or uninitiated diner as “bring your own bottle” -- also known as the corkage policy. The fact is, most restaurants will allow guests to bring a bottle of wine to enjoy with their dinner for a fee of anywhere between $15 and $30. Considering that most diners believe restaurant wine prices are outrageously inflated compared to retail, this service may seem like a nifty way to shave a few bucks off your dinner bill.

A word of advice on using corkage to save money: don’t do it. And why not? Because the corkage practice was never meant to be loophole for those who want to avoid paying the restaurant markup. This service was conceived and adopted by restaurateurs as a courtesy to guests who wanted to enjoy a special, rare, or sentimental value wine with their dinner. Such as a special vintage bottle lovingly carried over from your last voyage to Napa Valley or France. Or the wine from the same vineyard that catered to your wedding party that you want to enjoy over your 20th anniversary dinner. Or something otherwise remarkable that the restaurant does not carry on its wine list -- not a $12.99 bottle picked up at the corner grocery store on the way to dinner.

The restaurants -- being in the food and wine business and all -- can usually tell the difference between good juice and cheap swill. It might be easy to think that corkage fees are pure profit for the house, but ensuring proper wine service at the table takes work that doesn’t necessarily get reflected in your bill. It takes decanters, ice buckets, hand-polished wine glasses, and staff time taken away from other tables.

With that in mind, how should a savvy diner go about bringing a bottle?

Communicate. Call ahead, tell the restaurant, ask what the policy is and stick to it. If you need to bring more bottles than the policy allows, you will most likely get your way if you speak to a manager in advance and ask nicely. Consideration and politeness are usually rewarded. You might even get your fee waived if the restaurant likes you.

Make sure your selection isn’t on the restaurant wine list. If it’s on the list, you should be ordering it -- not bringing it. There is absolutely no incentive for the restaurant to give up the sale of the same product.

Remember, it is meant to be special. If your bottle is cheap and unremarkable, your server will know. The manager will know. The restaurant will know. And you will know they know -- by the quality of service you receive. Because in the eyes of the house, guests who abuse the policy are trying to take advantage of staff, and deserve exactly what they get. (P.S. OpenTable will know, too. Blacklisting corkage abusers is common -- which means your chances of getting a reservation at that place again may disappear forever.)

If possible, let the restaurant know in advance what wine you are bringing. This gives the restaurant a chance to have your glassware ready to go. Nothing throws a wrench into a busy dinner shift like having to scramble for newly polished glasses for a big party.

Share. It is customary to offer a taste of your special bottle to the server or sommelier, or perhaps a manager. That shows good manners and lets them appreciate your good taste. If your bottle is truly special, that taste can be an enlightening experience for the staff.

Good manners pay. Corkage fees are routinely waived for guests who respect the house rules, work within the policy and bring in good bottles. And although not required, your total tip should reflect the wine service. That ensures glowing reviews in your profile, and very likely a better-than-most treatment next time you decide to drop by.


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Comments (71)

let me get this straight: the whole point of the article is that waitstaff will think you're lame if you bring cheap wine. why should a diner care about their waiter's opinion?

 

Because they can hold your life hostage, opentable style. No, joking. The moral of the story was that if you abuse the policies restaurants set in place to be nice and accomodating, then don't expect the restaurant to be nice and accomodating. Therefore, the point of the article was to explain a sometimes confusing policy, so you can choose to be a nice and accomodating dinner guest.

 

One would think that it would be in the server's best interests to provide quality service, regardless of what he or she thinks of the customer's wone choice, if only because poor service generally means a poor tip.

Honestly, this is the most masturbatory and self-serving article yet in this fairly worthless series.

 

These repeated threats of BLACKLISTING! (OMGZORRS!) on OpenTable are getting very tired. "Look upon the slam-book ye mighty and tremble!" Puh-leeze.

 

Two questions:
1) What if the restaurant is BYOB (like the many such establishments in Philly)? Does this mean that you can bring swill, if that's what you want to drink, without incuring the wrath of the server, since you aren't depriving the restaurant of any wine revenue? I would think so, since there is no corkage fee at such places.

2) What if your sentimental bottle of wine happens to be swill? Not everyone has good taste in wine; not all cheap wine is bad; and, not all expensive wine is good.

 

Two questions:
1) What if the restaurant is BYOB (like the many such establishments in Philly)? Does this mean that you can bring swill, if that's what you want to drink, without incuring the wrath of the server, since you aren't depriving the restaurant of any wine revenue? I would think so, since there is no corkage fee at such places.

2) What if your sentimental bottle of wine happens to be swill? Not everyone has good taste in wine; not all cheap wine is bad; and, not all expensive wine is good.

 


Can you really be black listed on Open table? For bring in a bad bottle of wine? What else can they black list you for?

 

Did anyone else picture Uncle Leo and his stenciled "evil eyebrows" when they mentioned the blacklisting? (non Seinfeld fans need not reply)

 

Well said, DC.

And I think as long as you pay the corkage fee and your wine isn't already on the menu, then who cares what kind it is? Heaven forbid they enter your name in OpenTable under the "Cheap Wine" category. I thought dining out was supposed to be enjoyable.

 

A couple of other rules.

Always call first and ask if they permit corkage, what restrictions they place on it, and what the corkage fee is. If the restaurant doesn't permit corkage, don't argue with them.

If they limit the number of bottles, stick to the rules unless you have gotten permission from the restaurant to exceed the limit.

If you can (i.e., there are enough of you to make it feasable) buy a bottle from the list in addition to bringing one or more.

Not only shouldn't you bring a wine that is on the list, it is pretty bad form to bring the same wine but a different year, unless of course you are talking about bringing one that is quite a ways off (i.e., don't bring a 2002 if the 2001 is on the list, but you shouldn't feel bad about bringing that '89 Bordeaux out of the cellar, even if they have the 2000 on the list.)

Don't act like a wine snob. You are taking a bottle to enjoy it with a great meal, not to impress anyone.

Note to d and cheah. Corkage is a privilage, not a right. I wouldn't think of taking a cheap bottle of wine to any restaurant, especially one as good as the one Nadya works in (I live in the city she is from and know her restaurant very well.)

As to sharing, there is nothing more enjoyable to the true wine lover than sharing a good bottle with someone who appreciates it. I can't count how many times I've shared my wine with the server or sommelier ore even the couple at the table next to me, and I've had other perfect strangers offer me a glass of superb wine when they saw that I was "into" wine.

 


What happend to taking care of the customer? That's way too many rules for bringing a bottle of wine. I eat out a lot in DC, however I have never brought my own bottle of wine. It does not seem like such a deal for me to pay the restaturant $30 to drink my own wine, even if it's special. Most times I can find something on the list for about $30 at a place with a fair list

Charlie Palmer Steak has no fee on up to two bottles of American Wine, which is a great deal!I just don't get this "inside the house" feature. It's all been about how the customer should "act" and nothing about what the Restuarant is doing to make the customer happy.

 

Who has the time to look through a wine list. Sometims those things are as big as a the phone book. It's my guess that most people don't even bring bottles...so this may be a non issue. Nadya where do you work in DC? Most likely I have been there?

 

I want to know where Mr. Mugmon works and make sure to never go there. What a pompous customer-hating ass. Here's a clue, you are in the service industry and even though you hate your clients, your job is to serve us. So shut up and serve ... the customer is always right.

Also, if a restaurant really is defaming me on some 'secret' OpenTables comment section I just might look into suing the bastards.

And by the way, no matter how much 'hand-polishing' they do, corkage fees are a rip. Restaurants should stop being so damn greedy and let people bring their own wines for free.

 

What about craft beers? Can we bring those to the table?

 

Hey back off hating on Mr. Mugmon--he didn't write this article, Ms. Nadya S. Nikiforova did. Redirect your ire as you see fit.

 

"don't bring a 2002 if the 2001"

You obviously don't know anything about wine or how vastly different vintages only one year apart can be.

 

I agree with the majority of the posters here: the customer has no obligation to be polite, follow restaurant policy, respect the restaurant's need to turn a profit to stay in business, or show any class at all. In fact, why stop with bringing my own wine? My thought is to bring my own Porterhouse to Charlie Palmer's nest time -- it only takes a moment to grill it up, and why pay $35 for steak I can get for five bucks at Safeway?

What really strikes me as unfair, though, is that if I act like a cheap lout, someone might notice this and inform other restauranteurs about me. How dare they -- what is this the culinary version of the TSA?

I demand the right to place myself in the center of the universe, without repercussions or the need to pay corkage on my pink chablis.

 

P.S. That was a troll.

 

Miguel, nice atttitude. My best guess is there are some sweet opentable comments in your file if you go about your life with such bravado. Wine prices, and hence, corkage fees, keep many restaurants floating. Most restaurants are not as lucrative as you many think -- especially smaller or non-chain places. If you like your nice restaurant, keep that in mind.

 

Thus far, only dinwidde and W have added anything of value to this comment thread. People are taking Nadya's comments about opentable blacklisting waaayy to seriously. And come on, you don't have time to look at a wine list, but somehow have time to go out to dinner?

Miguel, you obviously either don't eat out much, understand that restaurants are a business, or (likely) both.

Nadya, this column is great, and keep up the good work!

 

Thus far, only dinwidde and W have added anything of value to this comment thread. People are taking Nadya's comments about opentable blacklisting waaayy to seriously. And come on, you don't have time to look at a wine list, but somehow have time to go out to dinner?

Miguel, you obviously either don't eat out much, understand that restaurants are a business, or (likely) both.

Nadya, this column is great, and keep up the good work!

 

Clearly the writer has no idea where BYOB came from, and these "rules" are very "chi-chi, NYC, I'm so rich I have to have MY wine". Actually BYOB started as a way around liquor licensing laws since many establishments could not get a liquor license yet wanted to have customers. It has generally been easier to get a BYOB license than a liquor license. Nadya would up the creek in Australia, where BYOB is the rule, not the exception.

In some places, like Baltimore (which is only an hour away, so you could have just done a little research!), the number of liquor licences is controlled to a set number, and no new ones are issued. Thus if you open a new establishment, you'd better hope someone goes out of business so you can buy their license; this often becomes the most prized asset a business has when the business goes belly up. In other places the numbers of licenses are controlled as well, sometimes owing to how states chose to respond to the repeal of Prohibition.

DC with its free-flowing alchohol doesn't suffer the license issue as much, but you try opening an establishment somewhere other than K street, like oh say Shaw and try getting a license.

 

L,

I'm well aware how different one year can be from another in vintages. I'm just saying that it is bad form. Not prohibited, just bad form.

I bring wine all the time to restaruants, including Nadya's. I like being able to drink wine when it is ready, not when it hits a restaurant's list. I also prefer most of my wines with some age on them. One of the main reasons I bring wine to a restaurant is because much of the wine on many restaurant lists just isn't ready to drink yet. I wouldn't think of drinking my 2000 Bordeauxs, I'm just now starting to open the '95s and still working on the '89 and '90s. I'm also just now starting to open the 2000 CA Pinot Noirs, though I will admit to opening some that are younger just because I want to taste them.

 


One of the best meals I ever had was at an Italian restaurant off South Street in Philly that was BYOB. There were maybe 8 of us, and we stopped by the store just before going to eat, and picked up some pretty cheap bottles wine. No one seem to care how much our bottles cost, and the food was great. I feel in love with philly after that. A very donw to earth city.

DC is very much about status and what you can afford. I am a wine drinker, however I have never ordered a bottle of wine for over $50 in a restaurant and in my collection at home, nothing is more than $26 or so. But I think they taste just as good as those bottles that cost more. The point is, why should you be looked down on because you bring a $10 bottle of wine, I am sure some bottles on a Restaurants list are not much more than that

 

I'm having flashbacks to last night's episode of Frasier, or any episode of Frasier.

 

While I agree with the article, there is one point that I do take issue with-- that "most diners believe restaurant wine prices are outrageously inflated compared to retail". Wine markups *are* too high in DC. Taking a look at the wine list prices of a certain restaurant relevant to this article, I see a couple of $10 retail bottles are marked up to $43 and $44. With a more than 4x markup, no wonder people have the impression that wine inflation is high at DC restaurants. Fortunately, places such as Dino, Tallula, Corduroy and Ray's have brought wine markups down to a more reasonable level... hopefully that trend will continue.

 

I think the central misunderstanding in this comment thread results from the fact that the concept of "corkage" assumes an understanding of the concepts of "courtesy" and "civilized behaviour," which means, unfortunately, some folks will never quite catch on. These are, I imagine, the same people who are baffled by the "don't block the box" signs at busy intersections.

 

Copperred- "Clearly" this article did not require any research into liquor licenses because that has no bearing on what the author was discussing. The subject was bringing a bottle of wine to a restaurant that presumably offers wine for sale. The "BYOB" on your cousin's 4th of July BBQ invitation is a world apart from the corkage fees and processes she discussed. Anyone who either a) has ever provided high-quality wine service, b) has ever enjoyed high-quality wine service, or c) knows why you'd want an '03 or '05 bordeaux over an '04, would recognize and appreciate the merits of this piece.

And everyone talking about personal taste vs. expensive bottles- stop being ridiculous. I'm the first to crack open a bottle of yellowtail if I'm grilling burgers, but I'm sure as shit not going to bring it to a restaurant. If I'm dropping $200 on food I'd certainly want the wine to be on par.

 

Last comment as this is getting out of hand.

BYOB in places like NJ or PA is a much different animal than corkage in DC. In DC, only establishments WITH a license are permitted to allow corkage, and it is at the restaurant's discretion. If you DO NOT have an alcohol license, you CANNOT permit someone to come in with alcohol. In Virginia corkage is not permitted under any circumstances. The same is true in Montgomery County, MD which is closer to DC than Baltimore (borders in fact.)

 

respecs - I don't know that I've ever attended a cousin's BBQ, but if I did, I certainly wouldn't bring wine. Nice classist shot there, bravo!

 

Also, the reason the restaurant frowns on you for bringing inexpensive wine is not because they think you have bad taste in wine. It's because you're walking into their place with an item that they SELL, requiring them to serve it, denying them an important revenue opportunity, and doing it for no good reason. A corkage policy is a fair way of allowing diners to do that when they want to enjoy something special from home, but it's pretty rude to abuse that accommodation in order to avoid the markup on an unremarkable bottle.

(which isn't to say that markups are always reasonable).

 

So shut up and serve ... the customer is always right.

No, no they're not. In fact, quite frequently they're not. I'm pretty much convinced that excessive deference to asshole customers in restaurants is one of the main reasons the whole country has been getting less and less polite. Restaurants need to start treating assholes like assholes, so that they can see there are some consequences to their actions.

 


My only issue with this feature, is that is asking and expecting too much from the customer...I stress customer here. Customers are not always right, however we are the reason that restaurants stay in business.

If a place has issues with people bringing wine or the type of wine they bring, they should not offer this service. Restaurant Staff should stop looking down or biting the hands that feed them!

 

This story has made me reconsider my use of OpenTable. It is convenient but who knew that it was being used as a weapon against customers, I'm done with them. Making a phone call isn't that hard.

PS. sorry, my previous comment should have been directed at Nadia, not Mr. Mugmon.

 

Miguel, as another post in this series explained, OpenTable can also be used by restaurants in your favor. They can use it to note that you were really nice, or that you tipped well, or that you got screwed over on your last visit, all of which they would know so they could treat you extra nice next time.

 

I find it amusing that people keep trying to make this a class-based argument, as if the alleged negative consequences of bringing in a cheap bottle of wine were due to the staff's low opinion of the customer's tastes. Let's try to explain this again: corkage policies are NOT in place in order to offer diners an opportunity to save money on their wine.

Bringing a cheap bottle of wine to a restaurant is really no different than bringing your own dessert, or picking up a salad at McDonald's on your way to dinner because the restaurant's salad prices strike you as too high. It's tacky behavior, just like low tipping, excessive special ordering, getting disgustingly drunk at the dinner table, or any number of other things that restaurant staff will notice and remember, and which are likely to affect the level of service you receive that night and in the future. A service like OpenTable just gives servers and hosts a place to actually record their reactions for posterity.

The amusing thing about this whole "debate," of course, is that the type of people who take advantage of corkage fees are extraordinarily unlikely to bring cheap bottles of wine with them to dinner, and the people here who are getting the most outraged by the post probably aren't actually interested in taking advantage of the policy. It's sure fun to get outraged and gripe about persecution, though, isn't it?

 

I think some of the comments are out of hand here, but I agree with where I think they are coming from.

The article does read like an ill-informed self-serving piece of classist restaurtuer propaganda.

The origins of corkage are rooted in the liquor licensing laws; basic rules make sense; but "depriving the restaurant of a revenue opportunity" is a piece of crap; blacklisting on OpenTable or whatever -- however serious that comment was or wasn't -- is just self destructive over time.

And I agree... working in retail -- the customer is not always right -- but they do pay the bills. Civil, honest and welcoming interaction -- whatever the product, service or issue is -- is the only way to go.

Me?

I'll just cook for myself, thanks. Formal dining out is a pretentious charade and a waste of my time.

 

I'm with Nupe1911 here, the comment at 4:16PM. If you are going to have issues, don't be passive-aggressive about it, just don't offer the service.

The customer isn't always right. If anything, the customer is just as wrong as any other human on the planet, on a regular basis. Still it behooves you as the service provider to forgive this and to be patient and be helpful; otherwise you should have been a software developer.

 

Nate: You'd be right in your McDonald's analogy if McDonald's didn't prohibit outside food or even had a policy said "bring your own desert".

Corkage is a restaurant-invited behavior. And accorinding to this article there are a bunch of unwritten rules and back-room consequences depending, apparently, on how ostentaciously you spend.

That is a class issue.

 

I agree that the class debate is silly, but that notwithstanding, the tone of this article is super pretentious. Next time I'm at Nadya's restaurant, I'm bringing a bottle of Wild Irish Rose, claiming it was my father's favorite drink, and that we're celebrating the 10 year anniversary of his death by liver failure.

 

copperred- That was no "classist shot," friend. I am indeed going to my cousin's 4th of July bbq. Your attempt at bringing socioeconomics into this is hilarious though. If you won't stand up for the little man in the corkage fee debate- who will?!

 

I just had dinner at an really wondeful Italian in Philly this past weekend. "Prima Donna" was it's name, it was in Center City.
This year I've been traveling a lot to Philly, taking full advantage of the BYOB fun and really enjoy it. I most often see people eating at the Philly BYOB's with bottles of Yellow Tail (Not that there's anything wrong with it) and we all know that it is of the lower cost wines often sold in convenient locations such as CVS, 7-Eleven, Safeway etc.
Nadya's restaurant that she works at is quite liberal with their corkage policies and we should allll welcome that practice. But I agree, it is a privilage not a right.
Does anyone know the current law or obstacles on starting or creating a BYOB restaurant in D.C. ??
I'd be interested to know.



Nadya, it's so wonderful to see you contributing here!

 

"Charlie Palmer Steak has no fee on up to two bottles of American Wine, which is a great deal!"

Charlie Palmers, which is right across from the Capitol Building, put this policy in place back when everyone was mad at the French about Iraq. It was a gimmick that they have pretty much been stuck with. They charge corkage for all bottles over 2, regardless of the size of the party, and they charge corkage on any non-US wine. (They also have an excellent wine list and a very good sommelier.)

If you think the mark up on wine is high, figure out what it is on coffee, tea, or sodas. I agree that a 4X mark-up is obscene, and I don't pay those kinds of markups, but that is not the norm in DC. Two to two and a half is normal, not just in DC, and is not unreasonable, especially if the restaurant takes the trouble to have a good list and good wine service.

 

"Charlie Palmer Steak has no fee on up to two bottles of American Wine, which is a great deal!"

Charlie Palmers, which is right across from the Capitol Building, put this policy in place back when everyone was mad at the French about Iraq. It was a gimmick that they have pretty much been stuck with. They charge corkage for all bottles over 2, regardless of the size of the party, and they charge corkage on any non-US wine. (They also have an excellent wine list and a very good sommelier.)

If you think the mark up on wine is high, figure out what it is on coffee, tea, or sodas. I agree that a 4X mark-up is obscene, and I don't pay those kinds of markups, but that is not the norm in DC. Two to two and a half is normal, not just in DC, and is not unreasonable, especially if the restaurant takes the trouble to have a good list and good wine service.

And talk about tone, a lot of reverse snobbery in this place too.

 

"Charlie Palmer Steak has no fee on up to two bottles of American Wine, which is a great deal!"

Charlie Palmers, which is right across from the Capitol Building, put this policy in place back when everyone was mad at the French about Iraq. It was a gimmick that they have pretty much been stuck with. They charge corkage for all bottles over 2, regardless of the size of the party, and they charge corkage on any non-US wine. (They also have an excellent wine list and a very good sommelier.)

If you think the mark up on wine is high, figure out what it is on coffee, tea, or sodas. I agree that a 4X retail mark-up is obscene, and I don't pay those kinds of markups, but that is not the norm in DC. Two to two and a half is normal, not just in DC, and is not unreasonable, especially if the restaurant takes the trouble to have a good list and good wine service.

And talk about tone, a lot of reverse snobbery in this place too.

 

I have a really nice 2000 White Zinfandel from the vineyards of Franzia that I am dying to enjoy at your restaurant. Do corkage fees apply to boxed wines, when there is no actual cork involved? Franzia is the world's most popular wine, so don't even try to tell me that it isn't good enough for your establishment.

 

And they won't even need to worry about polishing or eventually cleaning the glassware, because I imagine you'll also be bringing your own large plastic cups . . . .

 

Nadya,

Be careful what you ask for - you might get it. ;-)

Cheers, dahlink!
Rocks.

 

I found this article to be very informative and helpful, and I don't really understand why people are so mad at Nadya about it.

As others have mentioned, corkage policies are much different that BYOB policies, although in both you are permitted to bring your own wine to a restaurant. Restaurants with corkage policies are places that sell wine, and those sales are generally a considerable portion of thier profit. They are under no liquor license restrictions of the type discussed above. BYOB restaurants are generally not permitted to sell alcohol and thus do not consider the sale of wine as part of their business.

When a customer brings in their own wine just to save money, it is obvious, and it is insulting. I think of it as emptying the penny bowl to buy a cup of coffee. Sure, it's offered, but it is not the intent of the offering, and those around you will notice.

I don't think the issue is the cost of the wine. If it is a cheap wine, but it means something to you, then surely no one will question the decision. But, you should remember, it is usually pretty obvious if that is the case. Yellowtail is generally not considered special, so if you bring it in, you might want to note to the server that you had it at your wedding or whatever other reason you have for holding it in special regard. They will know if you are lying.

As for opentable, several people have commented that they did not know that it could be used to record comments about customers or "blacklist" them at the same time that they criticize Nadya's article as being self-important and uninformative. Quite the contradiction as it seems that you have learned something from it. Don't shoot the messenger!

 

So, to recap:
Corkage fees - classist.

Cabbie cell phone fear - racist (possibly sexist).

Customers - ALWAYS right, unless they're not.

Breasts with Bear heads - fantastic.

 

For the most part, I appreciate the tips in the article, but I do have to wonder about how set in stone the "it is meant to be special" rule is. For my grandfather's wake back in Milwaukee, we wanted everyone to have a glass of his favorite wine, but the restaurant was too fancy to serve Ernest & Julio Gallo in a jug. (No kidding, that was his favorite.) They let us pay a corkage fee and bring in a jug without sniffing too much, which was nice of them. Would DC restaurants really turn up their nose at someone whose sentimental choice is too cheap to appear on their wine list?

 

Nupe, maybe I'm wrong but aren't we the hand that feeds you? Maybe you shouldn't bite.

 

The problem with Nadya's article is that if her restaurant wants people to observe its corkage policies in a certain way, it should let it's customers know. However, to suggest that this should be the policy for all customers in all restaurants is absurd, because that simply isn't the case elsewhere, as several posters have pointed out. And if her restaurant still has a problem after letting its customers know that its corkage policy only extends to limited circumstances, it should discontinue the policy. What restaurant does she work at anyway?

 

"if her restaurant still has a problem after letting its customers know that its corkage policy only extends to limited circumstances, it should discontinue the policy."

You know, some things are handled really well with a balance of policy, courtesy and common sense.

I fail to see how anyone can view a corkage policy as anything but pro-customer. It's a courtesy extended to customers, who would do best to return the courtesy by utilizing it in the way it was intended. It's really that simple.

"if her restaurant wants people to observe its corkage policies in a certain way, it should let it's customers know."

Isn't it self-evident in what way a restaurant wants a corkage policy observed? It's a nice way for a restaurant to accommodate diners that want to bring a special bottle to enjoy at the restaurant. Not a way to avoid paying for part of your meal.

 

Bistro Bis?

 

if it were self-evident that her restaurant wants its corkage policy observered only in limited circumstances, she wouldn't have felt the need to write this article.

 

Touché.

I guess it's more common sense than self-evident.

 

Like them or not, they're the rules of the road. Respecting them is classy. Would you expect to be treated well if you brought a Subway sandwich to munch on to a dinner with friends at Taberna?

 

Mark, what other rules are there? Maybe there should be something posted on the door? Where is the customer service here? I hate going to a restuarant where the staff is looking down on the customer becuase of their choice of or wine, or lack of knowledge. How can you look down on me, and you are a waiter or host? What about when you ask the wine guy for a recommdation and they point you to the most expensive bottle on the list, istead of giveing you range of prices and letting you decided what you can afford. Or when the wait staff uses trickery to get you to order bottle water. "sir would you like sparkling or flat" Flat please....what comes out is not tap water but a $7 dollar bottle of Fiji, that is being poured before you can say anthing about it. Once again this is not customer service. So Nadya, can your next article address the water issue?

Final word on this. I have been to some nice restaurants in dc and I always order off the wine list, trying to stay within the 25-50 buck range depending on the restaurant, and most times you will end up with something good and drinkable, that matches the food. But hey if you want to bring you wild Irish rose that should be fine too.

 

"I'd like some wine. What do you recommend?"

"The most expensive bottle is excellent."

"Fine, bring me that."

"Excellent, sir."

[LONG PAUSE]

"Oh my god! He tricked me again!"

 


Dcist Jason, My point is that dinning at a "fancy" restaurant can be uncomfortable for some people, so it's up to that staff to provide great customer service to all guest so they feel comfortable and enjoy the place. If you don't eat out often you will not know anything about corkage or what flat or sparking means. There is only a small amout of foodies out there, and the rest of us just want good food and service, very easy to please, I am just tired of Restaurant help, talking bad about the customer. Get a new job if it's that bad

 

Bringing your own wine to upscale restaurant that has its own wine list is tricky, and it should be avoided if you are uncomfortable at such restaurants in general. Just order one of the lower priced wines on the list and no one will criticize your choice.

 

I don't see why there is a big advantage to bringing a $10 bottle of Yellow Tail to a restaurant. If you include a $15 corkage fee you are paying $25 for Yellow Tail! Why not just buy one of the lower-end wines off the list. Even a $30 bottle will be better than a Yellow Tail anyway.

On the other hand, why are some restruant types suggesting that corkage fees are a special piviledge that should under no circumstances be exploited?

What's wrong with bringing a bottle I purchase for $20-30 and paying a corkage, rather than buying a similar bottle for $70. It makes the entire high-end eating out experience more affordable, so I can therefore do it more often.

I hate when I order a bottle in a restaurant - say for $30 - $40 - when I know it's basically a $12 bottle in a grocery store. Then as if to prove a point the sommellier hovers around presenting stemware and making a big deal about it. Really - I KNOW it's a so-so bottle of wine that you are marking up heavily. Fair enough but don't try to then impress me with what a great bottle it is.

 

Nupe, I have to say something about your statement regarding being made uncomfortable at fancy restaurants, if you are not comfortable somewhere don't go back!! Seriously, there are all different ranges of restaurants with different cuisine, atmospheres, locations, and price ranges. What you call "fancy" places someone else might have gone into and thought it was low brow. There is nothing wrong with it. I go out all the time and get that snooty feeling from restaurants but I don't want them to change. I just know it's not for me. They have their niche. I just know when I go out I prefer a Zaytinya type scene over a 1789 scene. I don't want 1789 to start catering to me anymore than I want Matchbox to start requiring jackets for dinner and having elaborate french dishes I can't pronounce. That being said, did you ever wonder if waiters weren't looking down at you for your wine choices but maybe your attitude? I would never think less of someone because of any lack of wine or food knowledge. As a waiter I love suggesting things and guiding customers along who are "less experienced". More fun than know-it-all foodies any day. But if I had a customer with an attitude like yours.
"How can you look down on me, and you are a waiter or host?"
" am just tired of Restaurant help, talking bad about the customer. Get a new job if it's that bad"
you better believe I would have an attitude right back. We don't like being treated like trash either. You are the exact holier than thou customer who treats waiters like "the help". Get over yourself. I work a full time analyst job in the day which requires a college degree and it is 30 times easier than my evening job waiting tables. I get entry level wages at my day job and if I think I am overpaid at one of my jobs it is my office one. I sit in an airconditioned office in a comfortable chair all day. At night I am on my feet all night running through hot kitchens, burning my hands on hot plates and getting talked down to like I am an idiot or failure because I am serving you food. And lastly this goes for everyone, it dissappoints me that we still have so many people in such an educated and normally classy polite city who treat servers like they are beneath them. Some people always assume that waiters are some uneducated losers who must have failed in life at some point to end up cleaning dirty plates off your table. At my restaurant we have 2 people working on phd's right now, 3 on masters degrees and a handful of college students. 4-5 of us have full time entry level office jobs.

 

Let's remember folks. Corkage is the fee you pay for having the restaurant open your bottle, provide glasses, serve it properly, etc. In many places where BYOB is permitted because a restaurant does not serve alcohol, corkage is often free or minimal. However, when restaruants that have wine lists permit corkage it is a different story. As I noted earlier, in DC corkage is only permitted where there is an alcohol license. Thus, when the folks who bring wine to restaruants usually (not always) are 1) those who are "into" wine and have a collection at home, 2) like a nice bottle and will go out and get one because they know the restaurant's list is lacking, or 3) cheapos who just can't stand paying for a bottle of good wine under any circumstances. I hope I'm in the first category, I've been in the second, and I hope I never fall into the third.

 

"What happened to taking care of the customer?"
"Where is the customer service here?"

It seems to me that the customer service you're looking for is in allowing you to bring in your own wine at all. The restaurant is doing this entirely for your benefit, not theirs. It would, indeed, be much easier on all parties, and particularly the restaurant, if it was simply not allowed. But because some customers derive great pleasure from drinking precisely the right wine for the occasion, whether that's due to taste or sentiment, many restaurants choose to cut their own profits for the night and let you bring in that special bottle. If that's not customer service, what is?

So take advantage of it when it will make your dinner more special, which is the intended purpose, but not just to save a buck or two at the restaurant's expense. How difficult is that?

 

I work for OpenTable and am writing to respond to a misperception regarding OpenTable and diner privacy.

OpenTable does not track diner behavior within a restaurant nor does it provide restaurants with access to any such information.

I believe the confusion stems from a misunderstanding of our technology and how restaurants use it. The best restaurants have always gone to great efforts to treat their customers well, by, for example, recognizing them from past visits and recalling their preferences (such as food allergies, favorite waiters or special requests). Traditionally, restaurants accomplished this feat of recall by jotting notes on index cards. The OpenTable system, among other operational functions, simply enables the restaurateur to store guest preferences in the restaurant’s computer instead of in a file box. Any notes a restaurant may record are not shared with other restaurants or with OpenTable.

Privacy is an important issue which we take very seriously. For more information, I encourage you to read our Privacy Policy.

Ann Shepherd
Sr. Director, Consumer Marketing
OpenTable, Inc.

 

I actually have had people bring in Yellowtail. They wound up paying more for the yellow tail than they would have for some very nice wines on our list. But that was not an issue with us, it was their choice.

But I am not really aware of any other business where a large part of product can be brought in by the customer. When I go to my auto mecahanic, I cannot bring in my own parts. I can't go to the local Jiffy Lube and bring in my $.99 oper quart Penzoil and expect to pay less for my oil change.

We are one of the realtively small number of restaurants that actually put any thought whatsoever into our wine list. Places that actually employ someone to make the choices on the list are a small number. DC is home to many a restaurant with quirky lists driven by actual personalities. Its a shame not to support them.

There is a larger number of places that just leave it up to their distributor. How many restaurants ahve a liine on their wine list saying Pinot Grigio and give neither vintage or winery information? How many time have you asked for a glass of wine only to be told merlot or syrah as if there was no import as to whose it was?

Remember that the typical restaurant in DC or most any large city is an Olive Garden or something of that ilk. The typical list is a corporate piece of crud with Yellow Tail, Kendall Jackson and Clos du Bois if you are lucky!

When someone brings in a great bottle from their cellar, thats a complement to my establishment. They are bring in something of value to enjoy in my restaurant. I love that. When someone brings in yellowtail or a bottle on my wine list, well that just seems to be cheap, but we open and poiur it with a smile nonetheless.

 

Thank you, Ann.

 

Dean is too modest, his restaurant has a fantastic and extremely well priced list that I've enjoyed buying from on several occasions. He has also been very gracious when we have brought a nice bottle with us to his restaurant. I don't know anybody who knows more about Italian wine that he does.

 

Not to nitpick Dean, but every auto mechanic I've dealt with has allowed me to bring in my own parts. They are often happy to not deal with having to obtain the parts themselves and store the car in the meantime. They go straight to work on the car and charge their big labor rates (that's where they make their money).

Also, few if any mechanics I know mark-up the cost of the parts... they just pass the cost on to the customer. Bringing your own parts can be worthwhile if you invest the time to hunt.

 
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