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April 28, 2008

Giant Food Stores to Offer Less Selection

2007_1026_giant.jpgThe Associated Press had a story over the weekend reporting that as part of their restructuring efforts, Giant Food grocery stores are discontinuing many products that don't sell as well to make room for larger quantities of fewer products.

Those of us who regularly shop at Giant aren't quite sure how to feel about this. The AP quotes a couple of customers complaining that having an even worse selection of items is exactly the opposite of what Giant should be doing, and it's hard to disagree with that, but every Giant seems to be different: I live two blocks away from the O Street Giant, and yet once a month or so, I get a Zipcar and drive up to the Columbia Heights store, because it has a much wider and more reliable selection of many items. I can mostly find what I need at the closer store, but there are more than a handful of items I want to buy that just aren't available to me unless I go to the other one. The reality that all Giants will pare down the number of different goods they carry could well send me elsewhere for that trip, like the new Harris Teeter.

What's your Giant experience? We know they have a relatively negative reputation, but the company is at least now trying to fix up their stores and make improvements. Have you noticed items disappearing from the shelves already? Are you more interested in making sure their prices stay low rather than having a lot of specialty food items available?

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Comments (75) [rss]

as long as they continue to carry peanut butter, jelly, Kendall Jackson, and lubricated domes, I have no complaints.

 

Indeed. Like a few people I know, I don't mind a little Kraft Mac & Cheese now and again. I noticed recently that the CH Giant appeared to stop carrying the single-serving box (though they do have the five-pack, along with Spirals, Shrek-shape, and a few boxes of whole grain). Sent them an email & they confirmed that it had been discontinued.

Really? Shrek shapes are more popular than the standard variety?? I don't buy it. (Well, I did...)

 

i hate giant. i can't wait to move back to CT so i can get my groceries at super stop and shop. giant has crappy produce and i always leave the store not being able to get things that I need. a smaller selection is the exact wrong thing for giant to do.

 

i really don't have a problem with this. i don't need to choose from 10 different types of orange juice, wheat crackers, or string cheeses. hopefully it will make it easier to just get in and get out. without worrying if i got the most whitening-est toothpaste out of the 20 varieties available.

 

I no longer shop at Giant or Safeway. I no longer put up with dirty stores, empty shelves, and rude treatment from store employees. I now do all of my shopping at either Trader joe's or Harris Teeter. Both offer much more enjoyable experiences.

 

While it's no whole foods, and I don't want it to be, it is great for everyday shopping. I do 98% of my shopping at Giant. If they get rid of many of the things I buy, I will have to go elsewhere. I'll have to see if any of my regular items are white tagged.

 

If you live only two blocks from the O Street Giant, you're probably in walking distance of the P St Whole Foods too. Is the cost of the Zip Car plus driving to another Giant still cheaper than just shopping at WF? I know other people say WF is ridiculously expensive, but every time I price compare, it's about the same as Giant, Safeway, and Harris Teeters in similar neighborhoods (two exceptions: junk food that WF doesn't carry and old stock they're trying to get rid of, which I think WF must throw out, donate, or turn into its prepared foods).

The new HT had some good deals on ice cream, mangos, etc., but everything else there looks like its within 20 cents of the WF price.

 

First they start shrinking icecream packages without shrinking the price, and now this. This is a Giant mistake...

 

Except for the sales (a lot of 50% off & 2-for-1), I avoid Giant as the prices generally are higher than the other stores, even tho I have a frequent buyer card.

I live in Mo Co so there are plenty of cheaper choices. The closest ones to our home are SFW which is pretty cheap & still good variety, and Safeway which I go to occasionally. Also nearby that I frequent are Bottom Dollar, Bloom & SuperFresh.

Due to rising food prices, I resort to buying a lot of packaged goods from dollar stores, Entenmann & Wonder Bread outlets, Costco & KMart or Target...

 

FYI eteeling -- Giant and Stop and Shop are owned by the same people.

 

Giant has been OK for basics, but I find that if I want anything even remotely "exotic" I have to go elsewhere. Bad enough that they discontinued the full service seafood dept at my local store.

 

I am a fervent member of the Church of Harris Teeter. Great store, great selection, happy employees and a speedy checkout. They're sometimes more expensive for some things, but generally around the same price as Giant or Safeway. I'll shop at Safeway in a pinch, but gave up on Giant a while ago.

I used to go to the Giant at Virginia Square, but their selection was so abysmal. The one down in Kingstowne near my wife's parents was always infinitely better after the renovation. Hence, if Giant is serious about "restructuring" maybe they oughta update their stores accordingly.

 

I just want to be able to shop without having the staff actively hate on me. There's one guy at the Old Georgetown Road Giant who I really think wants to kick my ass; he gives me the stink eye every time I'm there.

I sincerely apologize for needing pasta sauce while you are restocking, Mr. Angry Giant Stock Dude.

 

i used to live in sommer's neighborhood, and the shaw giant was my default store. now that i'm up in bloomingdale, i was spending more time at the rhode island ave. giant and the safeway across the tracks.

i went to harris teeter on opening day, and i went again yesterday. i'm just about 100% sure that i'm never shopping at giant and safeway again. fuck 'em. if they don't want to compete for my dollar, then i'm going to be a good little capitalist and take my dollar elsewhere. harris teeter has impressed the shit out of me. they have my business unless one of you can forcibly convince me otherwise.

 

Not really an issue for me and the missus; I'm more perturbed that Peapod doesn't have quite the selection the stores do.

The most distressing is that of the two Giants near me, one is good to shop at for quality meat and fish, the other for baked goods. Why they have to be so different in cleanliness and taste I've no idea, but the disparity between the two is obvious.

I'd prefer shopping at HT or TJ, but neither is in a good, nearby spot for me to shop at. Usually ends up being a once-a-month excursion to get the few things we enjoy from those stores.

Hopefully, that'll change when we finish buying our house. Teeter's right up the block.

 

Does this mean Giant is headed for the same bankruptcy demise as Kmart? Yikes. Stock up now, kids, Giant is going under. Their fruit always looks like crap anyway.

 

If this is what Giant feels they need to do to compete in the area, then good for them. If they have miscalculated and it causes them to finally totally lose their stronghold on the area, then even better for us!

 

You should really consider taking the bus or the Metro to get to the other Giant, Sommer, instead of wasting money and adding one more car on the road.

 

the Giant in Old Town sucks (horrible, horrible staff, worse selection) so i started going to the Giant up on Duke Street. i think i'll start going to the new Harris Teeter on route 1. it'll take me just as long to get there...

 

I, too, have lived two blocks from the horrid O Street Giant since I moved to DC a year and a half ago. It's true that it's convenient to go to a store so nearby, but of the many gripes I have with the products, service, long lines, etc... my biggest problem is how NOBODY who works there ever has any idea where anything is, or whether they stock basic items. There was a period of time where I'd ask for something and on three separate occasions, different employees said "they rearranged the aisles, I don't know where that is." GOSH.

 

Funny how a little competition forces the stores that treated us like crap for decades to actually consider changing their ways.

A lot of it adds up to employee attitude. Most of the Safeways I've been in in DC have a few really great employees and a whole bunch of really pissy ones that obviously think getting you to leave and stop bothering them is Priority One.

 

I notice my local smaller Safeway has killed off quite a few underselling products as well. But I can't even remember the last time I set foot in a Giant. I think Hillary and that chubby-chasing husband of hers were in office. If I wanted to be abused and ignored, I can get that for free at home.

This whole mess is too freaking little, too late. You can slap pancake makeup on an old mattressback whore but that ain't gonna turn her into Keeley Hazell. Between Shoppers, Teeter, and the Asian markets, relics like Giant don't stand a chance. Safeway is clinging on for dear life, but I have the feeling that between the cost of refurbing their stores along with rising labor costs and inflation, they might not be around in a decade. Giant is going the way of A&P, Hot Shoppes, and modesty.

 

I think the Park Rd Giant is usually pretty well stocked (unless you go on Sunday evening or something). And it's definitely cheaper than area Safeway stores. I think they can probably afford to cut back on some items that don't sell well. Most of the other Giant stores I have been to were pretty pathetic, though. That one on Connecticut north of the Cathedral is pretty bad.

 

MSto - If you think the Old Town Giant sucks, try the one in Del Ray. Four checkout aisles and you gotta try really hard to find anyone to man ANY of them. Years ago, I got into a line 5-people-deep while some checkout ijjit got into a 10-minute argument over the price of something. Meanwhile, people are just standing there like this is the norm. I put my booze back and walked out, never to return.

 
This whole mess is too freaking little, too late. You can slap pancake makeup on an old mattressback whore but that ain't gonna turn her into Keeley Hazell.
Monkey, are you saying Giant needs a boob job?
 

Frankly, I think that Giant (and Royal Ahold, by association) is shooting itself in the foot by cutting back on selection. Given the moves by Harris Teeter to blanket the greater DC area (lots of new stores opened in the past year, and more to open in the next year), plus the continuing expansion of Trader Joe's and Whole Foods, there's precious little room for becoming less useful as a supermarket. They're opening the doors for Safeway and Shopper's - more so the latter, to my view.

Frankly, I'd love to see Wegman's open a store within the District - that'd have Giant and Safeway truly shaking in their boots.

 

to ICDC

I'm not happy about that either, but tomorrow is free cone day & wednesday is 31 cent cone day.... so be happy for that.

 

voteprime - I think we can all agree that Giant's "racks" have seen better days.

That said, four-out-of-five shoppers agree: ginormous chesticles enhance any grocery shopping experience, (that fifth shopper of course being gay). Although, I'm sure even he would appreciate a topless male cashier with ripped abs and muscular mantitties.

 

I went to the Giant on Lee HWY yesterday, the produce was horrible, even worse than the Rosslyn or Watergate Safeways.....TRADER JOE'S FTW!!!!

 

It really depends on where you go versus what your shopping experience is going to be like.

Working in Friendship Heights, I'm spoiled with Giant because they built the new on in Chevy Chase Center. And obviously, the one in Columbia Heights is great, both because of its size and how new it is.

Obviously the one on Wisconsin near the Cathedral is really ghetto, but it is smaller and hasn't been updated.

I'd advocate for Stop & Shop, but they are also a Royal Ahold company.

 

@eteeling -- you *are* aware that Giant and Stop and Shop are owned by the same parent company (Royal Ahold), no?

 

Wegman's is opening a store in Landover. Should be Metro accessible, if you're into long honking Metro rides.

Their store footprint prohibits an urban location, but if they really want to kick the other grocery chains asses, they'd start building smaller, scaled down "Wegmans On the Run" stores for urban markets.

 

Are you more interested in making sure their prices stay low rather than having a lot of specialty food items available?

Me? No. I want the fancy stuff. But then, I'm a yuppie with disposable income. I suspect the DCist demographic makes up only a sliver of Giant's target market, and this may be them saying "eh, forget them, let's focus on the rest of the city."

 

@monkeyrotica:

i was waiting for someone to mention the "little Giant" in DelRay. i lived within walking distance from there, and would go often for the basics. i thought it was 'novel' that there were five different types of items in each aisle . . . everything from diapers to diced yams. but for someone who was making a good deal less than the average DCer, it was perfect.

by comparison, the giant on Washington Blvd near Ballston/VA Square isn't too shabby. big, clean, and less than HT or WholeFoods. we'll see how long i stay shopping there if they are cutting back on funky stuff.

 

@ MSto and Monkeyrotica

Totally agree about both the Old Town and Delray Giants. I think each actually takes cashiers off duty at peak post-work shopping times. Plus, the lack of selection (particulary in the "deli" section) has turned me off. The Rt. 1 overpass construction keeps me from going to the Delray Giant, and I only go to the Old Town one for the occasional beer run. All other shopping is at the new-ish Potomac Yards HT, now that I don't have to drive down to the Duke Street HT.

Thank the Flying Spaghetti Monster for Harris Teeter. It has clearly been touched by his noodly appendage!

 

To say Stop and Shop owns Giant, as a Masshole born and bred, Stop and Shop runs laps around Giant, it is kind of depressing they don't do a better job. Stop and Shops in MA are much more like Harris Teeter and even trying to cut into the Whole Foods scene, but this is not good news for Giant.

 

Anyone been to Bloom? I think they're way out in Fairfax or something

 
Working in Friendship Heights, I'm spoiled with Giant because they built the new on in Chevy Chase Center. And obviously, the one in Columbia Heights is great, both because of its size and how new it is.
But all the shoppers told me size didn't matter and it was more how you use the space. Drew, are you telling the neighborhood is lying to me?! ::cries::
 

As long as the O Street Giant still lets scary people loiter outside and sell bootlegged DVD's from the entrance way while the rent-a-cop and real MPD officers stand idly by, I am happy.

For many non-produce/non-meat items, I have been going to the new Target. It's selection is not that of Giant, but it is decent for a target and it is considerablly cheaper than Giant.

 

oh god, the grocery stores have become sentient!

 

People still shop at grocery stores? I thought you people ate out at Saint Ex every night?

The corner bodega has me covered. For me, 90% of my grocery purchases are Power Bars, Budweiser Cheladas, expired Hot Pockets, Steven Seagal's Lightening Bolt, and Slim Jims. I also have a restaurant-grade ventilator installed in my bathroom.

 

To Drew in Adams Morgan re the Cathedral Giant:

http://dcmud.blogspot.com/2008/04/giant-project-on-wisconsin.html#links

 

Every time I go to the Columbia Heights Giant they have less and less items on my list. I recently went to the new HT in Adams Morgan and will never shop anywhere else again. It was AMAZING! They have items that I've never seen in other stores before. I'm in love!

 

But the real question is, do any of the DC grocery stores have the Steven Seagal energy drink monkey linked to? Please please please tell me that stuff hasn't entered the District lines.

 

This confirms my theory that has been building for the past year. Tampons to chili fixins to selections of band-aids...all dwindling. Screw them. Wegmans or Harris Teeter or even Whole Foods, here I come.

 

Giants managers and their Dutch masters have a death wish.

A generation ago, Giant was the most "upscale" chain in the area, with the largest share of the market.

Ahold introduced mediocrity and a downscale culture. Now the company is spiraling downwards, moving even farther away from the heritage of excellence that made them a success.

I'll never quite understand why conglomerates but market leaders and then kill off the factors thet made successful, but that's what has happened with Giant.

 

It seems their selection has dwindled since they were bought by Ahold. I stopped going there because I was tired of having to make a second trip to another store to find the things I wanted.

I like the idea of patronizing local stores, but there's really nothing local about them anymore.

 

Admittedly, I haven't suckled the 'Teet(er)' yet, but it has been my experience that Whole Foods and Trader Joes are specialty shops only.

Giant and Safeway, to this point, have been necessary evils. What can I say... sometimes a guy just wants a quicker picker upper.

 

voteprime - You can buy the stuff online or at Walmart, although I have found them tucked away in the back of a 7-11 beneath a box of expired copies of Swank.

Your best bet is to order Lightening Bolt direct from the source and have it shipped. Pick up a copy of Steven Seagal's CD "Songs from the Crystal Cave" while you're at it, pop it on the stereo, kick back with a Lightening-Bolt-and-Everclear, and you'll swear you've gone to hell. Cheaper than a movie and you don't have to get trapped listening to anyone on a cellphone.

 

Are you more interested in making sure their prices stay low?

I don't know what Giant y'all shop at, but my Trader Joe's grocery bill is just the same as (if not cheaper than) my Giant bill.

 

"Anyone been to Bloom? I think they're way out in Fairfax or something"

Yeah, I've been to the one in the greater Manassas-Dumfries corridor (don't ask). The best way to describe Bloom is "SFW with WF's marketing department." The product is as bare-bones as it comes; but the packaging is *really* nice!

 

@FnA: good luck finding tampons at Whole Foods. if you ask a store employee where you might find them, they'll probably give you a quick hands on tutorial on how to use corn husks instead or merely point you in the direction of the fish counter.

seriously, DCist knows how to rake in the comments. write anything about DC's grocery stores, the Metro escalators, or massage parlors and your advertisers will be thanking you. it's no wonder why Sommer is the only paid author for Gothamist!

 

Going a bit off tangent here, but does anyone know where Giant on 14th puts their raisins or do they not sell them? I looked everywhere for them or are raisins considered by Giant to be a normal good so they are taking them off the shelves. Or am I stupid to think that Giant would base their decesions on econ 101 type stuff?

 

bloom = Food Lion redux. It seems to be working in newer neighborhoods where no one remembers that nasty beast.

 

@ blittle: try looking in the "canned fruit" aisle. I found myself in grocery-store purgatory one time, after already looking in the produce section, baking, and "nuts sections. Turned up in the canned fruit section, even though they aren't technically canned.

Stupid emasculated grapes....

 

Agreed. Super Stop and Shop is vastly superior to most of the Giants in the city. However, I think we may be comparing apples and oranges. The suburban Giant on the Rockville Pike is as good as any Stop and Shop I've been to in the 'burbs in Rhode Island/Mass. The key issue is space--that store is a lot bigger than most other Giants, like the one in Silver Spring.

What we really need is for Giant to start carrying Stop and Shops Red Bliss Potato salad. It is spectacular.

 

i've noticed the raisins on the shelves underneath the produce

 

Yeah, Bloom is really nothing more than a slightly dressed-up Food Lion.

As far as selection goes among grocery stores in the District, it's still hard to beat the Social Safeway on Wisconsin north of Georgetown, but man, there are a good many lazy, surly, dumb assholes working there! And no matter what time of day you go, they seem to be either restocking, or the shelves are half empty.

 

Hot tip: the raisins at Giant are repackaged rat poo. Pass it on.

You don't want to know what the craisins are.

 

Giant is pretty clear in the AP article that this change is in place to reduce supply chain costs. I think it's negligent not to invite the post's weekend feature on the global food crisis into the discussion.

The way food gets to us is changing and it's going to get harder to pretend it's not the largest issue facing the world today.

I gave up on raisins at the O Street Giant yesterday, and went to Whole Foods, where they're near the seafood.

 

Don't blame me. I want to send free condoms to the Third World so people would stop breeding. I want to kick Robert Mugabe's ass out so farmers can go back to growing food insted of being executed. But the current administration and their suckbutt lackeys say that's a BAD idea.

As for the rising cost of food, where were you people when we had almost no inflation for the past decade? Remember all that cheap food that was being supersized and turning us all into diabetic fatties who couldn't get around without a motorized wheelchair and a Chevy Tahoe? You were whining when food was cheap, now you're whining when it's expensive. Grow a vegetable garden, go bow hunting, and turn your backyard shed into a goddamned smokehouse. Give a man a fish and you feed him for a day, teach him how to kill and others will feed him for a lifetime.

 

A world food crisis certainly puts my inability to find parsnips in perspective, but I haven't really noticed the increase in prices at the CH Giant - maybe it's all of the subsidies farmers are getting? I did notice that they started stocking rBGH-free milk recently - I hope that doesn't get axed.

 

What bugs me the most is that Giant and others have gradually reduced or eliminated many of the healthier, low sodium, or fat free options. I fear they will go even further in that direction now.

 

Yes, the raisins at the CH (14th St.) Giant are on the shelves underneath the open-top produce bins. I had the same problem on several trips, finally asked, and the information counter person knew! I suppose the old grapes used to dry up on the scummy floor right there and some pointy-haired manager said "Look! Raisins!"

 

thank you all for the raisin tips. It's been driving me nuts. Everytime I walk out of the freaking giant or whole foods I'm like does dc hate raisins or what does dc have against god's miracle candy? You know it's god's or jesus' miracle when rat poo can taste so sweet and good with your bran flakes. it makes the baby jeebus toot puppy breath.

 

Raisins in 14th&P Whole Foods make sense to me: in the aisle with all of the bulk, dried products like nuts, granola, and other dried fruit. At least that was where they were last time I checked. And while while Whole Foods "team members" may not attack you with "How can I help you?", I've always found one close buy and willing to walk me to the right spot. (Actually even finding a Giant employee is often difficult. And if their not on the clock, not a chance in hell that they are going to even answer the simplest question.)

 

All these stories about Giant reducing the selection are coming out now this process has been going on since august 2006. They have been going through aisle by aisle removing the items that dont sell and giving more space to those that do. At the same time reducing most prices (alot in most cases) to the point where Safeway and Harris Teeter do not compare. dont believe me check it out for yourself,check out a few non-sale items at all these stores and you will find Giant is much lower

 

Monkey - Wegmans used to have small urban stores, but in 1979 they started on the superstore thing and never looked back. They've closed all the small stores now.

And that's too bad, because they always were a good grocery store, even before they became the grocery store that ate western New York. Danny Wegman just seems to think that there is no market other than the mega-store McMansion burbs these days.

I wish they would come downtown. I would never go anywhere else again.

 

"[Wegman's] just seems to think that there is no market other than the mega-store McMansion burbs these days."

When you're driving southbound on I-95, there's a sprawling new construction on the last exit before Dumfries, VA. Given that Prince William County is seeing 12% foreclosure rates, that seems like a perfect spot for an upscale grocery.

 

I swear that every week when I go shopping at the Van Ness Giant, they've stopped selling something else we buy. Maybe it's silly to complain about not being able to get regular vanilla flavored syrup, but that's just this week. Before that it was my kind of coffee (moved out for dunkin donuts), our salsa, my granola bars, his bbq sauce. If they stop selling honey nut cheerios, I will never set foot in a Giant again.

 

Fire the Giant unionized workers, and hire people who actually want and deserve jobs. When I do shop at Giant (they're closest to my house so I do shop there, but not on weekends or after-work hours if possible) I use the self-checkouts, therefore I can avoid human interaction with any of them. When I do use regular checkouts, the checkers are avoiding customers, and chatting back and forth amongst themselves, bitching about their schedules, or counting down the minutes until their break.

The biggest problem with Giant is inconsistency. In nice neighborhoods, they are generally nicer. In the ghetto they don't give a damn because they don't think they have to. CVS also has this problem.

 

I work for Giant as a fill-in baker, and believe me, I'm seeing it from that side too. Every time I go to a store, something else is missing from the shelf, or a supply that we need is no longer available. I work in the bakery, and more and more of our product is coming in frozen so we don't handle it. I can only think of one item that we bake "from scratch," and they're encouraging us to stop producing it and order frozen product.
They're currently renovating my home store and removing items that customers are asking for.
Ahold has really brought the quality of Giant down, and adding the fact that management tried to screw the employees during the contract negotiations in March, I'd say Giant's getting what it deserved.

 

In Va. Giant is no better. The Glebe Road Giant is terrible with the only exception being that the pharmacy is great. No renovation in sight there. Employees sit or stand around talking on cell phones or in groups while lines pile up behind registers. The store is dirty and is THE last place I want to buy meat or fish. The produce always looks 3 days old. Like earlier posters have witnessed "popular" items are disapearing fast. When buying alcohol at a self-check I'v had to wait 15 minutes before someone could card me and release the machine. Arggggh! I haven't seen ANY lower prices as a result of the paring down. I shopped at Shoppers Food Warehouse last night and came away with substantial savings and enjoyed much more of a selection. It was a supprise to find a large international section which I think is better than the one at HT in many ways. The check out at Shoppers was fast, efficient, and friendly. While Shoppers is low on ambiance and high on big box I am DONE with Giant for good.

 

this move by Giant doesn't really matter to me. While i generally find Giant to be better than Safeway, especially price-wise, they both end up being quite poor wrt to produce, organic stuff and whatever item i needed to buy.

I am so relieved to have Trader Joes. TJs FTW! and even at Whole Foods, prices are cheaper than at Safeway, and often Giant. Perhaps if i lived near the one in Columbia Heights i might stop in from time to time, but i don't. And yeah, the Giant by the Cathedral is pretty pathetic.

 

Giant Food will either be sold or go out of business. I worked for the company when they were the best grocery store in DC as well as the best employer. I was there for 14 years, serving in a management position the last 4 years. The people running Giant now are total idiots, they couldn't run a lemonade stand. The management has stopped listening to their customers and their employees, simply put they don't care if they loose customers. I had friends and family members cut-up their "Bonus Cards" and send them along with angry letters to Giant's HQ, they got no response from the company. Giant use to be famous for their customer service, now there is no service at all. Giant Food really belives that pumping money into renovations will bring back their customers, that is totally WRONG. Customer service is the only thing that will bring their customers back. If they took all the money they're planning on spending on renovations and put it in to better training and better pay for new employees, they'd be on the right track to winning back those customers they've lost. Renovations are not needed, here's what they need to do; replace the burned-out lights, get a good wax on the floors and clean-up the stores, everyone would think they renovated.

God forbid an employee tries to stand-up and say anything to management about how poorly they're running the company, that employee is singled out, harrassed and sometimes even black-mailed. Izzy Cohen is rolling over in his grave. DON'T SHOP AT GIANT FOOD, THESE PEOPLE ARE NOTHING BUT LIARS AND WHORES.

 
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