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Overheard in D.C.: Customer Service

2008_0109_airport.jpg This week's Overheard in D.C. is a little different—there's a contest! What you do is read all the other overheards, then at the last one, finish the sentence (and add 'em in the comments). The winner gets their answer posted on next week's Overheard, surely the highest honor we can imagine. Money or free stuff is for suckers.

But first, here's a way not to get good customer service. Honestly, is that the first thing that comes to mind?

Overheard of the Week:

Before Christmas at a gate at National Airport

An exasperated woman is on her cell phone: "No, let me read you my confirmation number ONE MORE TIME: it's 'a' as in 'apple' then 'k' as in 'Ku Klux Klan.'"


After the jump, weird train operators, dumb questions, and the 51st state (not the bar).

Keep your fellow readers amused by sending your overheards to overheardindc(at)gmail(dot)com

Photo by LaTur


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I also wonder if the Pope is Catholic

At the top of the Dupont Metro's north entrance:

Tourist guy to other tourists: "I wonder if they have Starbucks in Georgetown?"

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The reason you can't see in the conductor rooms on the train: bongs.

On a Grovesnor Grosvenor-bound train at Metro Center:

Train operator: "The middle door of the third car of this train will not take you to a magical fantasyland where you meet Denzel Washington. It will merely take you to Grovesnor, like every other door on this train."

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Let's hope not.

Sunday night at Whole Foods

On a cell phone: "After I dropped his monogrammed towel in the toilet with my puke on it, I mean, did he really want me to stay at that point?!"

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Awww, condoning violence is so cute

Monday Morning at a Dupont Circle Starbucks:

A 30-something mother is keeping her precocious child up to date on current events.

Mother: "It says here that President Bush was giving a news conference and one of the reporters threw his shoes at the President."
Child: "I like that reporter!"

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They wish

On a Yellow line train leaving Pentagon City, going toward the Pentagon:


Train Conductor: "The next stop is Pentagon station, Pentagon is the last stop in the Commonwealth State of Northern Virginia..."

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And now, contest time! Finish this sentence!

1 p.m. on New Year's Day on Mass Ave:

Four early 20-somethings are staggering down the street.

"Yeah, well the first time I ever used my machete was when...."

The best answers will be in the next Overheard in D.C.!

Contact the author of this article or email tips@dcist.com with further questions, comments or tips.

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