Pepco Responds With Web Video, Twitter Feed

DCist's lively comment thread about the news of a sudden rise in D.C. electricity bills combined with second-day stories about how many more D.C. residents are being threatened with their power getting shut off have us on high alert for all things Pepco. Well earlier today the utility posted a web video (and written transcript) titled "Pepco Cares About Your Energy Usage", and introduced a Twitter feed where you can contact Pepco's "social media lead" directly.

We feel pretty bad for the guy responsible for manning that Twitter feed—if it ends up anything like ComcastCares, he is going to be plenty busy. As for the video, the overall message is still the same from Pepco: it's not their fault. There was merely this crazy convergence, they explain, of longer billing cycles/extreme cold weather/you bought a flatscreen TV for X-mas/rates increased last summer/you failed to weather proof your windows/etc.

Also worth noting: most of the first day of PepcoTwittering just involved asking Twitter users to email pepcoconnect(at)pepco.com directly, so feel free to skip the middleman if you prefer.