Earlier this month, we told you about a new discount bus service that planned to start offering non-stop service from D.C. to Wilmington, Philadelphia and Boston. Originally, TransportAzumah planned to launch all of its new D.C. lines by today, but an ominous message has since appeared on the company’s web site reporting that all trips from D.C. have been canceled until further notice. That’s bad news for folks who had been hoping to take advantage of the new service for the holiday weekend.

“The reason that your services are cancelled is because a major ticketing agency has not paid us for the tickets that they have booked on our services. This caused a major service disruption over the weekend as over 200 people were stranded because of this. We have been attempting to maintain service in certain corridors, but things have been too chaotic here to manage,” reads the message in part.

Owner Joel Azumah assured DCist that all tickets already bought and paid for will be refunded automatically, but if customers have trouble with their refunds, they should call 718-233-2550. Refunds will be handled in two stages, he said, with the ticket refunded first and the booking fee separately.

As for whether TransportAzumah will ever get its D.C.-based business off the ground, Azumah says they will, but he’s still not sure when.

“There still is a lot of carnage and confusion going on,” Azumah said, but “we will not stop this episode from making a go of it again. These markets are viable and we will get it done.”

With hundreds of potential regular customers jilted this week, it remains to be seen whether any of them will be willing to give Azumah another shot.