During today’s Washingtonian chat with food critic Todd Kliman, one chatter asked Kliman for his opinion about a YouTube channel started by General Store chef and owner Gillian Clark, which features a number of video reenactments of customer requests and behavior. Clark has gotten in trouble in the past for her somewhat less-than-polite behavior toward customers. The chatter notes: “The bulk of [the videos], under the title “A General Store Re-enactment” seem to consist of Gillian and Robin mocking their customers…But this public mocking of the people who want to give her money seems to be beyond the pale.” Kliman agrees with the chatter, due to what he views as a lack of humor in the videos.

The video above illustrates a customer who leaves the door open letting cold air in to the restaurant. It’s the kind of behavior that is rude to other patrons, and should be pointed out. While this video in particular features a legitimate reason to call out a rude customer, some of the other videos merely show the day-to-day frustrations that those in the service industry face.