A report prepared for the Joint Congressional Committee on Inaugural Ceremonies concludes that "flaws and shortcomings in the planning process" combined with larger than expected crowds led to the chaos experienced by thousands of inauguration ticket holders. The Post covers the report's executive summary here. Other problems cited include insufficient signage, poor coordination and communication, and not enough personnel to help direct people to the correct lines. So what should be done to fix those problems next time? Better coordination from the top, and open the ticket gates at least an hour earlier. Also of note: the report "suggested that law enforcement officials monitor Twitter and Facebook to keep on top of developing problems." more ›