Broken streetlight? Pothole? Unsightly graffiti? These are but a small sampling of the sorts of things you can call 311 for in D.C. But now you can report problems using your phone in a different way—the DC311 app.
Today Mayor Vince Gray announced a new and updated version of the problem-solving app that has been floating around in a variety of iterations since 2010. With this new app—available here for iPhone—users can use their smart phone to report any of 80 types of problems (from dead animals to dirty alleys), upload pictures, and track the status of their request. You can even use a mapping function to see where requests have been made, relative to where you live or from where you’re reporting a problem. (Around me there’s an abandoned car on private property, some graffiti and someone dumping garbage illegally.)
According to a Post article from December, D.C. has gotten much better about responding to these sorts of service requests over the years. In 2000, it took roughly 90 days to get a response; now, service is often provided within five days. From January 2010 to October 2011, the overwhelming majority of service requests came from ward 2 and 6, and they were largely for broken parking meters.
If you still don’t have a smart phone, you can complete 311 service requests online.
Martin Austermuhle