A woman who attended a Saturday showing of Lee Daniels’ The Butler at a Regal Cinema in Silver Spring, Md. says she and other patrons faced a police presence as they watched the film. While Regal said in a statement this is something “routinely” employed for sold out showings, Tiffany Flowers says she felt racially profiled.

Flowers took to Twitter to show her “utter disgust” for the theater, explaining that her ticket was doubled verified and that patrons were met by armed police officers.

“As soon as we enter the theater we were greeted by an actual police officer who herded traffic in one direction,” Flowers tweeted. “The almost entirely black audience of #TheButler was subjected to watching the film while armed guards faced the audience. Why?”

In a statement, Russ Nunley, vice president of marketing and communications for Regal Entertainment Group, said what Flowers experienced is routine for sold out showings.

Regal Entertainment Group routinely employs security personnel to ensure the safety all of our guests and staff. When a theatre experiences sold out showings of any feature, security will assist with crowd control and guest assistance throughout the facility, including auditoriums.

This weekend our Majestic theatre experienced a tremendous guest response to the feature the Lee Daniels’ The Butler such that additional showtimes were added to meet our guests demands.

At no time did local management receive any guest complaints or concerns about our security or staff, who worked diligently to meet all of our guests needs.

To the extent any guests were disappointed with their experience, we welcome the opportunity to address their concerns and provide them the best entertainment experience possible in their future visits to our theatres.

Alan Hanson, Flowers’ date to the movie, said on Twitter that the showing was in fact not sold out. Flowers did not file a complaint at the theater, but since has, she told NBC4.