Customer service was not created equal across the D.C. government.
Last month, news broke that Cathedral Pharmacy, a retail fixture along Connecticut Avenue NW, was facing a murky future due to a contract dispute with its medication distributor CVS Caremark. In response, Ward 3 Councilmember Mary Cheh has requested that the city’s Attorney General investigate whether or not the dispute represents unfair trade practices and a violation of District antitrust law.
Some depressing news in today’s Washington Post — the future of Cathedral Pharmacy, which has been a fixture along Connecticut Avenue NW for over 80 years, is looking rather grim, due to a recent audit which will likely lead to CVS pulling its prescription contract with the pharmacy.
Yesterday’s meeting of Metro’s Customer Service Committee featured a full agenda of important topics, whether it was about the sorry state of the transit system’s escalators, the controversial bag checks, communication between the agency and riders, or the idea of shutting down Metro earlier on weekends to save money and gain maintenance time. But perhaps the most important thing we learned during the proceedings is that this latest vintage of the Metro board might just be the most quotable one ever. Here’s a collection of our favorite quotes from yesterday’s proceedings inside Metro HQ.
WMATA has announced that its Customer Information Call Center will reduce its operating hours in the coming new year. Beginning Sunday, Jan. 10, you won’t be able to reach a live person at 202-637-7000 after 8:30 p.m. Previously, the call center was staffed until 10:30 p.m. daily. Metro says it’s reducing customer service hours in an effort to trim costs, which is sure to be just the first in a series of service reductions customers…
Anyone who has read the menu at the Brickskeller can tell you that Julius Caesar called beer “a high and mighty liquor.” But aside from being a favorite of Roman conquerors, it causes people to say funny stuff – stuff that when you overhear it, makes you really want to know how that conclusion was reached. What winding path was taken to get there? Quote of the Week At the DCist flickr meetup Sunday at…
Washington has a ton of good things, but also a lot of problems. One we often hear about is a general lack of customer service in some local businesses — sometimes people are slow, rude, forgetful, or a combination of the three. We’ve seen it all over, from fancy joints to Mickey D’s, but it seems to be worse here than elsewhere on the East Coast. Somebody could make a lot of money by renting…
>> Tickets are still available to see Argentine-Swedish songwriter and solo classical guitar player José González, he of the awesome indie cover songs (and a bunch of originals, too) play the 9:30 Club. Doors 7:30 p.m., $20, with James Blackshaw. >> Washingtonians are, for better or for worse, often defined by their work, so tonight at the Goethe Institut the DC Asian-Pacific-American Film Festival has a collection of shorts related to job issues called…
Firefighters took almost eight hours to put out a four-alarm blaze overnight in Adams Morgan on the 2600 block of Adams Mill Rd., across from Pierce Park. The fire started at about 1:15 a.m., gutting a four-story apartment building and displacing residents of more than 30 units. The length of time it took to battle the blaze is being blamed on low water pressure in Adams Morgan. WTOP explains that the firefighters originally tapped…
Written by Buy Indie’s Vince Wadhwani It’s easy to justify going to an independent clothing boutique to find a unique outfit. After all, who wants to walk into a bar wearing the same thing as everyone else? But when it comes to our housewares and hardware, the equation often becomes a lot less complicated. Though you may not find a pink toolbelt over at the Home Depot, you also won’t find too many people fretting…
