The audit found the agency has made some progress, but much remains to be done in getting call response times up to national standards.

A new audit found only one of the 31 recommendations proposed nearly a year ago has been implemented at the Office of Unified Communications, which handles the city’s 911 and 311 call lines.

Longtime local journalist and public safety advocate Dave Statter explains longstanding concerns about D.C.’s system for 911 and emergency response.

The Office of the D.C. Auditor may include the probe in its work plan for fiscal 2021.