A new audit found only one of the 31 recommendations proposed nearly a year ago has been implemented at the Office of Unified Communications, which handles the city’s 911 and 311 call lines.

Mayor Muriel Bowser launched the initiative in 2015.

According to a new report from the D.C. auditor, who is estimates that there will be a 13 percent increase in enrollment over the next 10 years.

But the department still has some “significant deficiencies” to address.