Apr 01, 2005
Dulles Construction Update
Anyone who has passed through Dulles Airport recently knows it seems like half construction site and half airport these days. With construction of an airport rail system and other changes well under way, passengers have to pass around temporary walls in the terminal and the moon rovers skirt fenced construction sites scattered across the tarmac. The airport hasn’t exactly been wowing passengers recently: In January, Dulles rated near the bottom of a list of…
Jan 05, 2005
Consumers Dub Dulles Unsatisfying
Consumer research firm J.D. Power and Associates recently ranked Washington’s Dulles International Airport third worst in customer satisfaction among medium-sized airports, reports the Post. In large part, the poor ranking stems from the interminable security lines that snake their way through the soaring Eero Saarinen-designed concourse, as any early morning or early evening traveler can attest. In addition, the newest airline on Dulles’ block, Independence Air, is facing continued financial problems and recently announced it…
Dec 13, 2004
Dulles Is a ‘Hell Hole’
The Financial Times’ Jurek Martin is peeved. He hates Dulles Airport, the large international gateway way out in the Virginia suburbs so much so he calls it a “hell hole” and has even called the Post to press them to investigate Dulles and break the “silence in the American media” about its horrid service, particularly its far-from-tolerable waits to clear security in the Eero Saarinen-designed terminal. From Martin’s “Letter to America” in this weekend’s FT:…