The bill would require D.C.’s Office of Unified Communications to regularly publicize information about 911 mistakes, 911 response times, wait times, and agency staffing levels.

The audit found the agency has made some progress, but much remains to be done in getting call response times up to national standards.

The Office of Unified Communications has faced criticism for dispatching errors in the past year.

A new audit found only one of the 31 recommendations proposed nearly a year ago has been implemented at the Office of Unified Communications, which handles the city’s 911 and 311 call lines.

Karima Holmes previously led the agency while it was under intense scrutiny for its performance and alleged mishandling of dispatches.

The Office of Unified Communications’ director says the program will divert some calls away from D.C. police officers.

The audit was undertaken after three men drowned in a boating accident on the Potomac in 2020. Emergency responders had traveled to the wrong location.

The Office of the D.C. Auditor may include the probe in its work plan for fiscal 2021.

Residents should “call if you can, text if you can’t.”

911 “communications were degraded, resulting in longer than expected wait times.”