Heather McGaffin declined to answer specific questions from councilmembers regarding crucial errors made by the agency.

Cleo Subido, who led the Office of Unified Communications in 2021, alleges she was retaliated against for speaking up about dangerous errors within the 911 agency.

The Office of Unified Communications’ director says the program will divert some calls away from D.C. police officers.

Karima Holmes’s departure comes at a time of intense scrutiny for the agency.

Residents should “call if you can, text if you can’t.”