The Washington Metropolitan Area Transit Authority has rolled out a new phone service for Spanish-speaking commuters.
Now when you call (202) 637-7000 for commuter information, you will be prompted on your language of choice. And it’s all in the name of serving customers, WMATA says.
Nearly 80 percent of callers who requested the Spanish-speaking option spoke with a Spanish-speaking Metro representative. The other 20 percent spoke with a Metro representative through the aid of a translation service. Metro plans to hire more bilingual staff to handle the large volume of requests.
Along with the phone service, WMATA plans to upgrade bus stop information with Spanish-language information.