Many D.C. commuters subscribe to METRO eAlerts, emailed notifications of Metrorail disruptions that can help steer Metro riders around trouble areas. Over the last 16 hours, the eAlerts system has sent out numerous updates about the deadly crash at Fort Totten, but the automatically generated language used by the system has proved to be grossly inadequate in describing the situation. More than one update also indicated the incident had been “cleared,” even though the Red Line is still shut down around the crash site. Here are the crash-related METRO eAlerts updates we’ve received since Tuesday evening, emphasis ours.
June 22, 5:18 p.m. “Disruption at Fort Totten. Trains are turning back at Brookland and Takoma due to a train experiencing mechanical difficulties outside of Fort Totten station. Shuttle Bus service has been requested.”
June 22, 5:20 p.m. “Disruption at Fort Totten. Trains are turning back at Brookland and Takoma due to a train experiencing mechanical difficulties outside of Fort Totten station. Shuttle Bus service has been requested.”
June 22, 5:37 p.m. “Disruption at Fort Totten. Trains are turning back at Rhode Island Ave and Silver Spring stations due to a train experiencing mechanical difficulties outside of Fort Totten station. Shuttle Bus service has been requested.”
June 22, 6:07 p.m. “Disruption at Fort Totten. Trains are turning back at Rhode Island Ave and Silver Spring stations due to a train experiencing mechanical difficulties outside of Fort Totten station. Shuttle Bus service has been established. Customers should add an additional 30 minutes to their travel time.”
June 22, 6:24 p.m. “Disruption at Fort Totten. Trains are turning back at Rhode Island Ave & Silver Spring stations due to a train experiencing mechanical difficulties outside of Fort Totten. Shuttle service has been established.”
June 22, 6:25 p.m. “Disruption at All Stations. Customers traveling or connecting to the Red Line, due to significant Red Line delays, customers are encouraged to add an additional 30 minutes to their travel times.”
June 22, 7:01 p.m. “Disruption at Fort Totten. Trains are turning back at Rhode Island Ave & Silver Spring due to a train experiencing mechanical difficulties outside of Ft. Totten. Shuttle service has been established.”
June 22, 7:02 p.m. “Disruption at All Stations. Customers traveling or connecting to the Red Line, due to significant Red Line delays, customers are encouraged to add an additional 30 minutes to their travel times.”
June 22, 9:07 p.m. “Disruption at Fort Totten. Trains are turning back at Rhode Island Avenue & Silver Spring due to a police situation outside of Fort Totten station. Shuttle bus service has been established.”
June 22, 9:25 p.m. “Disruption at Fort Totten. Trains are turning back at Brookland-CUA & Silver Spring due to a police situation outside of Fort Totten station. Shuttle bus service has been established.”
June 22, 10:17 p.m.: “Disruption at All Stations was cleared. Thank you for riding Metro.”
June 23, 1:31 a.m. “Disruption at Fort Totten was cleared. Thank you for riding Metro.”
June 23, 5:06 a.m. “Disruption at Fort Totten in both directions. Trains are turning back at Brookland-CUA & Silver Spring due to a situation outside of Fort Totten station. Shuttle bus service has been established. Expect delays in both directions.”
June 23, 5:13 a.m. “Disruption at Fort Totten. Due to a situation outside Fort Totten station, customers traveling on or connecting to the Red Line are encouraged to add an additional hour to their travel time.”
June 23, 5:30 a.m. “Disruption at Fort Totten in both directions. Trains are turning back at Rhode Island Avenue & Silver Spring due to a situation outside of Fort Totten station. Shuttle bus service has been established. Expect delays in both directions.”
June 23, 9:31 a.m. “Disruption at Fort Totten in both directions. Trains are turning back at Rhode Island Avenue & Silver Spring due to a situation outside of Fort Totten station. Shuttle bus service has been established. Expect delays in both directions.”
June 23, 9:32 a.m. “Disruption at Fort Totten. Due to a situation outside Fort Totten station, customers traveling on or connecting to the Red Line are encouraged to add an additional hour to their travel time.”