The Post tested the customer service abilities of metrorail station managers between Glenmont and Farragut North. Results were varied, not surprisingly.

When a manager at the Silver Spring station was asked about a broken escalator, the same question that led to the altercation this month, he snapped: “What’s it look like?” He snapped again when asked what had happened to the escalator. “Ain’t nothing happened to it; they’re just overhauling it,” he said, before giving a condescending explanation about how sometimes things break.

While the Post survey found that a station manager was more than accomodating at Gallery Place-Chinatown, “not a single manager at any of 13 stations offered a greeting, much less a smile.”